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Refund and Return Policy

Thank you for shopping with Maggie In Space Inc. We value your satisfaction and strive to provide high-quality products with excellent service. Please review our return and refund policy below to ensure a smooth and clear experience.

Return Eligibility

  1. Unopened Items Only:

    • We only accept returns on items that are unused and unopened in their original packaging. For hygienic reasons, any products that have been opened or used are not eligible for return.
    • Returns must be made within 30 days of the delivery date.

  2. Condition of Returned Items:

    • Items must be in their original packaging, undamaged, and in re-sellable condition.

Non-Returnable Items

  • Opened Products: Due to hygienic standards, products that have been opened or unsealed are not eligible for return.
  • Customized Orders or Special Offers: Items on clearance, promotional discounts, or custom orders are final sale and cannot be returned.

Refund Process

  1. Refund Approval:

    • Once your return is received and inspected, we will notify you via email of the status of your refund.
    • If approved, a refund will be processed and applied to your original method of payment within 5-10 business days.

  2. Non-Refundable Costs:

    • Shipping Fees: All shipping charges are non-refundable, except when the item was received damaged or defective.
    • Credit Card Fees: Refunds may be subject to a 3.5% processing fee for credit card payments.

Exchanges

  • Damaged or Defective Items: If you received a damaged or defective item, please contact us at [contact email or phone number] within 7 days of receiving your order for assistance with an exchange or refund.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Send an email to office@misny.us with your order number and reason for the return.
  2. Approval: We will respond within 48 hours to confirm return eligibility and provide instructions.
  3. Ship Your Item: Once approved, securely package your item and ship it to the address provided. We recommend using a trackable shipping method for your protection.

Contact Us

For any questions or concerns regarding your return, please reach out to us at:

We appreciate your understanding and cooperation in ensuring a seamless shopping experience.

Thank you for choosing Maggie In Space Inc.!

High-quality paper products made from premium 100% cellulose paper, tested for health and hygiene by relevant institutions.

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NDN Agency | Maggie In Space Inc. © 2024. All rights reserved.

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